According to the Code of EU Online Rights and the Directive 2011/83/EU of the European Parliament, customers can exercise the right to withdraw from a Purchase Contract (hereinafter "Right of Withdrawal"), without providing any reason.
This shall also entail no penalties. The right of withdrawal can include all purchased goods (complete withdrawal) or only part of them (partial withdrawal). In order to exercise the right of withdrawal, customers shall send a withdrawal communication within 14 (fourteen) days starting from the day the products are physically delivered to a customer or to a Consignee acting on behalf of the customer, and either subject signs the delivery note thereby accepting the goods.
The customer is free to withdraw in his own words, provided his/her statement describing his/her decision to withdraw is unequivocal. The goods can be sent to our contact address. The right of withdrawal shall not be applicable to the supply of goods made to the consumer’s specifications, i.e., non-prefabricated goods made on the basis of an individual choice of or decision by the consumer. If the right of withdrawal is not applicable on the products on sale, the Site shall show the phrase "right of withdrawal not applicable" in the product data sheet, on the page of the purchase procedure or in the order confirmation sent via email. Clients are kindly invited to always check the presence of this phrase.
The Products shall be returned to the Seller not later than 14 (fourteen) days after having informed the Seller about his/her the decision to withdraw from the purchase. The postmark date will determine the real posting date, alternatively, the collection date by the forwarding agent shall be considered as the return date. If the customer has exercised his right of withdrawal in accordance with the provisions set forth in these terms and conditions, the Seller will fully reimburse all payments received from the customer, including shipping costs.
The reimbursement will be carried out using the same means of payment as the customer used for the initial transaction, without undue delay and, in any event, not later than 14 (fourteen) days from the day on which we are informed about the customer’s decision to withdraw from his/her contract. The Supplier may withhold reimbursement until the goods are received back or the customer has supplied evidence of having sent back the goods, whichever is the earliest. The buyer has to pay the shipment cost for the returning goods.